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1. The ordered item is damaged, has a defect.
You have 28 days to return your unworn item in its original packaging starting from the day you received the parcel.
Once we’ve received your return parcel, it will be processed within 1 business day.
The funds will go back to your original payment method.
2. Wrong size, product type, colour – not the one I have ordered.
Please contact us at firstname.lastname@example.org, specifying your order number, defining the product, size and colour that you wish to get and that you have actually got.
Our manager will email you during 24 hours and provide you with further information.
3. The item does not suit me. I would like to exchange it.
You can return any item for a refund, within 28 days of receiving your original order.
If you would like an exchange, please return your unwanted item for a refund and place a new order.
Note that in this case buyer pays return costs!
4. My order was not received.
We will make a full refund for you. Refund will be made not earlier than 45 days from the date of purchase.